Frequently Asked Questions
Last updated: October 21, 2026.
Frequently Asked Questions
1. What does Zensoe sell?
Trays, ceramic vases and tabletop accents, fabric storage baskets and bins, and desktop organizers. Each listing states the available options and set contents.
2. Are you the manufacturer?
Zensoe is the retailer for items offered through this store. We do not represent ourselves as the manufacturer unless a specific listing clearly says so.
3. Where do you ship?
We ship to the 50 U.S. states and the District of Columbia. We do not currently offer international, U.S. territory, or military-address delivery.
4. Is standard shipping free?
Standard shipping is USD $0 with no minimum purchase.
5. How long does processing take?
Order processing is estimated at 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
6. How long does shipping take?
Transit after dispatch is estimated at 2–4 business days, for a total estimate of 3–6 business days. These are estimates, not guaranteed delivery dates. Alaska and Hawaii are included in the service region; carrier availability and timing can vary by destination and are confirmed by the options shown at checkout.
7. Will I receive tracking?
When tracking is available, we will send tracking details after dispatch. Carrier scans can take time to appear.
8. Can I change or cancel an order?
Contact us as soon as possible with your order number. We can request a change or cancellation before fulfillment begins, but cannot promise a change after processing or dispatch has started. If an order is delayed before dispatch, we will provide an updated estimate and let you accept the revised timing or cancel the unshipped order for a prompt refund.
9. What can I return?
Contact us within 30 calendar days after delivery to request a return. Change-of-mind items must be unused, undamaged, and include their accessories. Contact us promptly about damaged, defective, incorrect, incomplete, or materially misdescribed orders.
10. How do I start a return?
Contact support before sending anything. We will provide the return instructions and the correct return address. Do not send returned goods to our business correspondence address unless instructed to do so.
11. Who pays return shipping?
For an approved return, Zensoe provides a prepaid return label.
12. Is there a restocking fee?
There is no restocking fee.
13. Do you offer exchanges?
Exchanges are not offered. Contact us about a return and place a separate order if you want a different item.
14. When will I receive a refund?
For an approved return, we issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may take additional time to post the credit. An unshipped cancellation does not wait for a returned-item inspection and is refunded promptly.
15. What if an item is damaged, incorrect, or missing?
Contact us promptly with your order number and a description of the issue. Photos can help us review damage or a mismatch. We will provide next steps.
16. Which payment methods can I use?
Use the payment methods displayed by Shopify checkout for your order. Available methods can vary by order and are shown before you place it. Do not email a full payment-card number, security code, password, or verification code.
17. How can I manage advertising cookies?
Use the store privacy controls, including Your Privacy Choices, to review the options available to you. Controls can depend on your location, browser signal, and store settings.
18. How can I make a privacy request?
Use Your Privacy Choices for the available sale, sharing, or targeted-advertising opt-out, or email support@zensoe.com for another privacy request or an appeal. The applicable law determines available rights, verification, and response periods. Read the Privacy Policy Supplement and the native Privacy Policy.
19. How do I contact support?
Email support@zensoe.com or call (859) 548-1823. We do not publish service hours or a response-time promise.
Product questions
Check each product page for dimensions, options, and set contents. Measurements or materials identified as approximate or estimated remain estimates. Contact us before ordering if a listed specification is unclear.