Refund policy

Last updated: October 21, 2026.

Quick summary

Contact Zensoe within 30 calendar days after delivery to request a return. Approved returns use a prepaid label. There is no restocking fee and exchanges are not offered. Approved return refunds are issued to the original payment method within 10 calendar days after we receive and inspect the returned item.

Return window and condition

Contact us within 30 calendar days after delivery to request a return. A change-of-mind item must be unused, undamaged, and include its accessories. Contact us promptly about an item that is damaged, defective, incorrect, incomplete, or materially misdescribed so we can review the issue and provide next steps.

Return instructions and shipping

Contact support before sending an item. Do not ship it until we provide the return instructions and the correct return address. For an approved return, Zensoe provides a prepaid return label. Do not send returned goods to our business correspondence address unless instructed to do so. There is no restocking fee. Exchanges are not offered; if you want a different item, contact us about a return and place a separate order.

Refund timing

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

If you cancel an order before dispatch, the cancellation is handled as an unshipped order and does not wait for a returned-item inspection. If a pre-dispatch delay occurs, we will provide an updated estimate and let you accept it or cancel for a prompt refund.

How to contact us

Email support@zensoe.com with your order number and a description of the issue. Photos may help us review damage or a mismatch. Do not include a full payment-card number, security code, password, or verification code.